Return & Refund Policy | Tailored Accord

Our Hassle-Free Return Policy

At Tailored Accord, your satisfaction is our priority. We offer a simple, secure, and customer-friendly return process designed to give you peace of mind with every purchase.

📦 30-Day Return Window

You have 30 days from delivery to return any item for a full refund or exchange—no questions asked.

✓ What Can Be Returned

Items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags and packaging intact
  • Accompanied by your order confirmation or receipt

✗ Non-Returnable Items

For hygiene and quality reasons:

  • Final sale or clearance items (marked as such)
  • Gift cards and digital products
  • Personalized or custom-made items
  • Items marked as non-returnable at checkout

🔄 Easy Return Process

  1. Initiate Online: Log into your account or contact us with your order number
  2. Get Your Label: Receive a prepaid return shipping label via email
  3. Pack Securely: Use original or eco-friendly packaging
  4. Ship It Back: Drop off at any authorized carrier location
  5. Track Your Return: Monitor your return status in real-time

💰 Refunds

Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method: Issued to your original payment method. Please allow 3-5 additional business days for your bank to process the credit.

Partial Refunds: Items returned without original packaging or tags may receive a partial refund.

🔁 Exchanges (Faster Option!)

Need a different size or color? We'll expedite your exchange with:

  • Priority processing
  • Free exchange shipping
  • Your new item ships as soon as we receive your return

🛡️ Damaged, Defective, or Wrong Items

We're sorry if something went wrong! Contact us within 48 hours of delivery with:

  • Photos of the issue
  • Your order number
  • Description of the problem

We'll send a replacement immediately or issue a full refund, including return shipping costs—your choice!

🌱 Sustainability Commitment

We encourage eco-friendly returns by accepting items in any recyclable packaging. Together, we can reduce waste while maintaining quality standards.

📞 Questions or Need Help?

Our customer service team is here to help! Contact us and we'll respond within 24 hours.

Last updated: November 2025